Frequently asked questions

Yes. You receive the custom source code and deliverables defined in your agreement, generally upon the payment milestones in that agreement. Third-party and open-source components stay under their own licenses, and any reusable tooling we use is handled as stated in your agreement. Your business data is always yours.

It means you are not locked into our hosting. You can ask for the code and data you are entitled to receive, or buy a separately scoped, tested migration package or assisted migration to another provider. We never charge simply to release what you already own.

No. Hosting is an optional convenience. We can deploy to infrastructure you control, or we can host and monitor your application on isolated managed infrastructure. Hosting and maintenance are separate services from software ownership.

Each client application runs as its own deployment with its own database, credentials, storage and backups. Our own business systems run on separate infrastructure and are never shared with customer applications.

There are three options: a basic hand-off of the code and data you own; a verified migration package (documented, checksummed and restore-tested); or assisted migration where we help with provider setup, DNS cutover and testing. The last two are quoted separately. Requesting an export never cancels hosting or deletes anything on its own.

Our maintenance plan includes a monthly allowance of development and service time. You submit requests in your client portal, we confirm whether the work is included or needs an estimate, and you approve before any additional time is used.

No. Included hours are use-it-or-lose-it and reset each billing cycle. Your portal shows your balance and cycle dates at all times.

Yes. Microsoft Teams meetings you request are booked in 30-minute blocks and use the same monthly allowance as development work. A request is not a booking, and nothing is deducted until a meeting is confirmed and completed.

Off-the-shelf tools are built for the average business and charge per user forever. A custom application fits your exact process, can be exported or moved, and has no per-seat tax. The trade-off is an up-front build, which is why we start with a discovery conversation and a written estimate.

It depends on scope. As a starting point, smaller workflow applications are typically in the five-figure range and multi-module business systems cost more. We give a written estimate after discovery. See the pricing page for starting ranges and conditions.

Role-based access, encrypted connections, hashed passwords, audit trails, private file storage and tested backups are standard in what we build. We will review your specific requirements during discovery, including any regulatory obligations you have.

A short discovery call about the spreadsheets and processes you rely on, who uses them, and what goes wrong. If we think we can help, we propose a paid discovery or a written estimate. There is no obligation.

Yes. Data migration from Excel and Google Sheets is a standard part of projects. We profile the data, agree on cleanup rules with you, import it into the new application, and verify the results together before launch.